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Durham County Department of Social Services Coordinated Intake / Diversion Services

Information provided by: Durham System of Care

Durham County Department of Social Services Coordinated Intake / Diversion Services program works with homeless families to obtain space in a local shelter. This program also works with homeless families with minor children in need of emergency shelter.

Diversion Service

  • Address 414 E. Main Street
    Durham, NC 27701
    Get Directions
  • Address Exchange Building- Weekday Hours M-F 12:00 noon to 8:00 pm
    801 Gilbert St- Ring the Bell
    Look for the sidewalk sign and ring the bell on the sign
    Durham, NC 27703
    Get Directions
  • Phone 919-560-8000 Call Center ask for: Coordinated Intake / Diversion Services (8:00 AM-3:00 PM M-F)
  • Phone 984-287-8313 Coordinated Entry Intake Specialist (8:30 am-5:30 pm)
  • Phone 984-287-8313
  • Durham City/County Shelters-Entry Point for Shelter
  • Durham City/County Shelter Entry Point - Durham Covid-19 Updates
  • Email
  • Hours8:30-4:30 Mon- Fri
  • Area(s) Served:Durham community
  • Specific Populations Served:homeless families with minor children
  • Fees:n/a
  • Application Process:in person
  • Documents Required:See website
  • Eligibility Requirements:Durham resident
  • Application Wait:based availability and schedule
  • Service Wait:based availability and schedule
  • Acronym:DSS
  • Payment/Insurance Accepted:n/a
  • ADA Access:yes
  • Transportation:none provided but on public transportation routes


  • 8:00 am-5:00 pm
    English; Spanish and other language translations may be available upon request
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Record last updated: Jan 10 2024 8:56AM