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Durham Water Hardship Program_ Durham County/Durham City

   
Information provided by: Durham System of Care

The Durham Water Hardship Program program is used to help Durham residents pay for past due water bills. It cannot be used for penalties or fees. Are you are struggling to pay your water bill? The City would like to help through the Water Hardship Fund. The Fund is part of a program administered by the Durham County Department of Social Services to help residents pay their past-due water bills. It cannot be used for penalties and fees. Through a simple online process, you can apply for up to $240 in assistance per year if you are having a documented hardship, have past-due bills, and are in danger of having your water cut off. If you think you might qualify, please complete the Water Hardship Fund application form. If contacted, you may be asked to provide identification, proof of income, a copy of your water bill, and other information.

Alias:
water bill help

  • Hours8:30 am-5:00 pm M-F
  • Area(s) Served:Durham community
  • Specific Populations Served:Families, Seniors, Disabled Community Members
  • Funds:n/a
  • Fees:n/a
  • Application Process:call for appointment or complete application @ Application Link: https://durhamnc.gov/FormCenter/Water-Management-16/Water-Hardship-Fund-227
  • Documents Required:ID, Proof of income, water bill, Expenses for the past 30 days, bank statement, proof of income
  • Eligibility Requirements:Household income may not exceed 200% FPL
  • Application Wait:varies
  • Service Wait:varies
  • Acronym:DSS
  • Payment/Insurance Accepted:n/a
  • ADA Access:yes
  • Transportation:none provided but on public transportation routes

Languages

  • English and Spanish, translation services available upon request for other language needs

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Record last updated: Feb 28 2024 8:04AM