Durham Network of Care Inclusion and Exclusion Criteria

Last Updated: 7/18/16

Mission and Purpose

The Durham Network of Care is a one stop resource directory to help the community locate needed services and supports throughout Durham.  The Durham Network of Care provides comprehensive information on local services and organizations and a Learning Center dedicated to topics related to health and well-being.

Geographic Criteria

An agency must be located within Durham County. Agencies that are located within a 15 mile radius of the city of Durham that provide a service that is not currently available in Durham County will be accepted.

Database Record Elements

Each record will strive to include the following information:

  • Agency legal name
  • Brief description of services
  • Street and mailing address (unless restricted due to client confidentiality and safety)
  • Targeted age group, communities and populations served
  • Accepted payments and insurance
  • Phone, fax, email and website
  • Hours of operation and if an appointment is required
  • Eligibility requirements and exclusions
  • Documentation required to receive services
  • Geographical area served
  • Languages spoken
  • Public transportation information
  • Contact person
  • Types of therapy offered
  • If emergency services are available

Inclusion CRITERIA

  • Government (public) agencies that provide social, education, or health services to the target population
  • Non-profit organizations (classified as 501(c)3 under the Internal Revenue Code) which provide, coordinate, and/or advocate for health and human services
  • Hospitals, health clinics, and long-term care facilities serving Durham residents
  • Social and fraternal organizations or clubs that serve non-members at a low to no cost
  • Licensed and regulated nursing homes, adult care homes, assisted living facilities, and home health services
  • Professional organizations that provide a service to the public at no cost or at a reduced cost.
  • Licensed for profit therapist, psychologists, and psychiatrists that offer free services, services at a reduced fee, sliding fee scale, or accept Medicare/Medicaid
  • Community groups, collaborations, and coalitions that provide a direct service to the public
  • Private schools for special needs
  • Public schools and their administrative offices
  • State and community colleges
  • For-profits providing affordable health and social services not adequately met by other resource listings; and offering free services, scholarships, reduced fees, sliding fee scales, or that accept Medicaid/Medicare
  • Local hotlines and crisis lines that are monitored and managed by non-profits or the government
  • Other organizations that do not meet the above criteria may be considered on a case by case basis

Exclusion Criteria

  • Organizations that have been in existence for less than six months
  • Organizations that do not have an established address or phone number
  • Organizations that are not licensed or accredited (in professions where licensing standards exist)
  • Hotlines, help lines, information lines, or information and referrals lines which are not administered by nonprofit or governmental entities
  • Employment agencies that charge a fee to applicants
  • Agencies that violate federal, state, or local laws or regulations
  • Organizations (i.e. churches, social clubs) that offer services to their members only
  • Service providers, agencies or private businesses that misrepresent themselves and/or services
  • Organizations that discriminate on the basis of race, color, national origin, sex, age, disability, religious beliefs, gender, or sexual orientation
  • Organizations currently under the investigation of the District Attorney’s Office of Consumer Affairs, State Attorney General’s office or Better Business Bureau

Quality Control

To ensure it meets the changing needs of the community, this Inclusion/Exclusion Policy is reviewed annually by Alliance Behavioral.  In addition, Alliance Behavioral Healthcare conducts an annual update process to ensure that organizations and information are up to date and consistent with the Inclusion/Exclusion policy. Updates may occur by email or phone. Agencies that no longer meet the inclusion/exclusion criteria based on an annual review of the policy will be removed. Failure to comply or respond to the annual update request after three attempts will result in an agency’s exclusion from Network of Care.  Three months or 90 days of unavailable services and agency inactivity will also result in removal.  Alliance Behavioral Healthcare has the right to refuse to list or discontinue listing organizations that have a client complaint filed against them to Alliance Behavioral Healthcare or a regulatory board.  Once an agency is removed from the database they must wait three months or ninety (90) days to resubmit an application.


If an organization/agency submits an application and is determined to be ineligible to be listed on the Durham County Network of Care, Alliance Behavioral Healthcare will inform the agency/organization within two weeks of the determination.  Within thirty (30) days of receiving the letter of denial or removal from the database, the organization may appeal the removal by providing in writing their name, contact information and reasons for the appeal to Alliance Behavioral Healthcare.  The request will be reviewed by Alliance Behavioral Healthcare and within thirty (30) days, a response to the appeal will be made in writing and forwarded to the person who submitted the appeal.

Disclaimer of Responsibility

Alliance Behavioral Healthcare may exclude or remove organizations from Network of Care for any reason.  Inclusion in the directory does not imply endorsement by Alliance Behavioral Healthcare and omission does not indicate disapproval.  Alliance Behavioral Healthcare is not responsible for claims resulting and arising out of reliance upon the information and procedures presented in the directory. Alliance Behavioral Healthcare reserves the right to edit any and all information to meet format, inclusion guidelines, and space requirements.